Introduction

Welcome to the website irantile.co. Your use of this website constitutes acceptance of all the following terms and conditions. These rules are established to protect intellectual property rights, ensure transaction security, and define the limits of liability between the irantile.co group and users. The primary purpose of the site is to provide information, display and sell products related to tiles, ceramics, and stone, and to offer consulting and online sales services in the building materials sector.

Definitions

  • Site/Website: irantile.co and all its pages, subpages, and related services.
  • User: Any natural or legal person who visits the site or uses its services.
  • Seller: A natural or legal person who offers goods related to tiles, ceramics, and stone on the site (in the case of a marketplace).
  • Product: Any physical goods or services related to tiles, ceramics, and stone that are introduced or offered on the site.
  • Account: The user’s online profile through which purchases, order placement, and transaction management are performed.

Scope and Purpose

This document sets the terms for using the informational and commercial services of the irantile.co website. Any use of the site (browsing, purchasing, registering, sending messages) constitutes full acceptance of these rules.

General Terms of Use

  • Age requirement: Use of the site’s services by persons under 18 is permitted only with the consent of a legal guardian.
  • Registration and user information: Users must provide accurate and up-to-date information when registering. Any changes to information must be updated promptly.
  • Account security: Safeguarding login details (username and password) is the user’s responsibility. The user is responsible for any activity performed through their account.
  • Use limitations: Use of the site for illegal purposes, violation of others’ rights, or posting content contrary to the laws of the Islamic Republic of Iran is prohibited.

Intellectual Property Rights

All content published on irantile.co — including texts, product images, logos, designs, and site code — belongs to the site owners or authorized content providers. Any reproduction, republication, or commercial use without written permission is prohibited.

If content (for example product images) is provided by a seller or user, the seller is responsible for ensuring copyright and that no third‑party rights are infringed.

Product Presentation and Display (focus on tiles, ceramics, and stone)

  • Product descriptions: The site strives to provide accurate and up-to-date information about products related to tiles, ceramics, and stone; however, the site is not responsible for the final physical inspection of goods unless explicitly stated.
  • Images and colors: Product images are indicative and there may be minor color differences from the actual sample (especially with materials like tiles, ceramics, and stone); users should pay attention to technical specifications and dimensions when purchasing.
  • Availability and pricing: Prices and stock levels are subject to change; orders are confirmed based on real‑time availability. In case of price changes or pricing errors, the site reserves the right to correct or cancel the order and, if payment has been made, will refund the user.

Ordering, Payment, and Delivery

  • Order process: An order on the site is finalized only after final confirmation and payment (for online payments) unless otherwise stated.
  • Payment methods: Online payment gateways and other methods supported by the site may be used. All transactions are processed through secure payment gateways; payment errors are the responsibility of the payment gateway provider.
  • Shipping and delivery: Delivery time and shipping costs vary based on user selection, product type, and destination. For heavy or fragile products such as some tiles, ceramics, and stone, special packaging and additional charges may apply.
  • Rejection and cancellation: Order cancellation terms and costs are applied in accordance with the return policy and store sales rules.

Warranty, Returns, and Refunds

  • Quality warranty: If a warranty exists from the manufacturer or seller, its terms will be specified on the product page. Custom or cut items (for example, stone or tiles with special dimensions) have limited return options.
  • Returns and exchanges: For non‑custom products and where packaging remains intact, returns are possible within the timeframe specified in the return policy. Return shipping costs depend on the reason for return (site/seller error, shipping damage, or mismatch with specifications).
  • Damage inspection: If a product is received with damaged packaging or visible defects, the user must report the issue immediately and should avoid accepting the delivery without recording the problem so that proper follow‑up can occur.

Liabilities and Limitations

  • Content liability: irantile.co strives to provide accurate and impartial content but is not liable for direct or indirect damages resulting from use of site information (including technical information about tiles, ceramics, and stone) except where required by law.
  • Force majeure: In unforeseen or uncontrollable circumstances (accidents, internet outages, sanctions, natural disasters), delays or failure to perform the site’s obligations are considered force majeure and the site bears no liability.
  • Seller responsibilities (in a marketplace scenario): If the site allows independent sellers to offer goods, the seller is responsible for quality, authenticity, and conformity of items with their specifications. The site only provides the platform for listing, display, and payment unless otherwise stated.

Privacy and Data

  • Data collection: The site may collect user information to provide services, process orders, and improve the user experience (name, address, contact number, purchase history, etc.).
  • Use of information: Collected data is used only for order processing, communication with users, sending newsletters (with consent), and statistical analysis.
  • Storage and protection: irantile.co is committed to protecting user information and will take reasonable technical and organizational measures to prevent unauthorized access.
  • Disclosure of information: User data is disclosed only in legal cases (court orders, competent authorities) or to fulfill contracts and deliver orders to relevant parties (e.g., shipping companies).
  • Cookies and tracking: The site may use cookies and similar technologies to analyze user behavior and improve services. Users can manage cookie settings through their browser.

Advertising and User‑Generated Content

  • Content publication: Any content users publish on the site (comments, product images, reviews) must comply with laws and must not infringe others’ rights. The site reserves the right to remove inappropriate content.
  • Advertising: Advertisements and promotional offers must comply with the site’s stated rules. Misleading or false advertising is prohibited.

Abuse, Violations, and Remedial Actions

If a violation is reported or identified (for example copyright infringement, false advertising, or sale of counterfeit tiles, ceramics, or stone), the site may remove content, suspend or block user accounts, and pursue legal action if necessary.

Complaints: Users can submit complaints via the site’s contact information. Complaints will be handled promptly and in accordance with internal procedures.

Changes to the Terms

irantile.co reserves the right to update these terms at any time. Changes take effect immediately upon publication on the site unless a different effective date is specified. Continued use of the site after changes signifies acceptance of the updated terms.

Governing Law and Dispute Resolution

All disputes arising from use of the site’s services are governed by the laws of the Islamic Republic of Iran.

In case of disagreement, the parties must first attempt to resolve the dispute through negotiation and reconciliation; if that fails, competent judicial authorities will handle the matter according to law.

Contact Information

For questions, reports of violations, complaints, or support requests, contact the irantile.co support team via the “Contact Us” page on the website or the email and phone number listed on the site.