Privacy Policy for irantile.co
Introduction
Iran Tile Company (irantile.co) places great importance on protecting user privacy. This document outlines how personal information is collected, processed, stored, and disclosed. By using the website’s services and features, you agree to this policy.
This policy focuses particularly on aspects related to the sale of tile, ceramic, and stone products, which are considered heavy, customized, and sensitive in terms of color and texture.
Definitions
Personal Data: Any information that identifies or can identify a natural person, such as name, email address, postal address, and phone number.
Non-Personal Data: Information that does not identify a specific person, such as statistical analysis data or anonymous website usage.
User: Any visitor or customer who visits or makes a purchase from irantile.co.
Data Processing: Any operation performed on the data, such as collection, storage, modification, use, or disclosure.
Information We Collect
Identity and Contact Data
Full name, email address, phone number, postal address (for delivery of orders).
Legal or identification information may be requested in the event of formal transactions or the issuance of tax invoices.
Purchase and Transaction Data
Order history and details of products purchased (especially tile, ceramic, and stone in terms of model, color, dimensions, quantity, cutting or customization details).
Payment records are kept without storing full credit card information, as payments are processed through secure payment gateways.
Technical Data and Website Usage
IP address, browser type, operating system, pages visited, session duration, and user behavior on the site.
The use of cookies and similar technologies to enhance the user experience.
User-Provided Information
Messages, comments, uploaded images (such as photos of projects where our products have been installed), or any other content submitted by the user.
Sensitive Data (Only When Necessary)
irantile.co does not typically collect sensitive data (such as medical information, religious beliefs, or political opinions) except with explicit user consent and when necessary to provide a specific service, with additional protection measures taken.
Data Collection Sources
1. Information provided directly by the user during registration, order placement, or contact with technical support.
2. Technical data collected automatically through servers and analytical tools (including cookies).
3. Information received from third parties when necessary, such as electronic payment providers, shipping companies, or legal entities.
Purposes and Criteria for Data Processing
Contract Execution:Collecting information necessary to process orders, deliver heavy products (tile, ceramic, stone), issue invoices, and track shipments.
Service Improvement and User Experience: Analyzing visitor behavior to develop website design, personalize content, and suggest relevant products.
Marketing and Communication:Sending newsletters and special offers after obtaining user consent or within legally permitted frameworks.
Legal Obligations:Retaining and disclosing data upon request from competent authorities, in accordance with tax and commercial laws.
Security and Fraud Prevention: Monitoring transactions to detect and prevent fraud or misuse.
How Data is Used
Processing orders and arranging shipping operations using appropriate packaging for heavy and fragile products.
Providing technical support and customer service, and responding to inquiries and complaints.
Managing accounts, payments, and returns.
Analyzing data to develop products and services, manage inventory, and inspect supplier quality.
Sending specialized newsletters or offers related to Iran Tile’s tile, ceramic, and stone based on user consent.
Data Sharing and Disclosure
Service Providers: Data may be shared with service providers (electronic payment companies, shipping companies, cloud storage, data processors) solely to perform assigned tasks under confidential contracts.
External Vendors: When the platform operates as an electronic marketplace, order data (name, address, order details) may be shared with the relevant vendor.
Official Authorities: The company discloses information upon legal request from competent authorities.
Transfer of Ownership: In the event of a merger, acquisition, or business transfer, data may be transferred to the new owner, with users notified unless legally prohibited.
Data Protection and Retention Period
Technical Security: Use of secure protocols (HTTPS), data encryption during transmission and storage, and restriction of internal access based on need.
Organizational Security: Implementation of specific access policies, employee training, and signing confidentiality agreements with contractors. Retention Period: Data is retained only for the period necessary to achieve the stated purposes or as required by law, after which it is deleted or converted into anonymous data.
Cookies and Similar Technologies
irantile.co uses cookies to activate website functions, improve experience, store preferences, and conduct analytics
: Cookie types include
Necessary cookies (for basic website functions)
Functional cookies (for storing user preferences)
Analytical cookies (for tracking visitor behavior)
Advertising cookies (for targeted offers, if any).
Users can manage or disable cookies through their browser settings, noting that disabling some may affect website performance.
User Rights
Access: Users have the right to know and access the data stored about them.
Correction: They can request the correction of any inaccurate data.
Deletion: They may request the deletion of data whenever permitted by law (with the caveat that this may limit some services).
Restriction or Objection to Processing: In some cases, data processing may be restricted or objected to, especially for marketing purposes.
Data Portability: Where possible, the user has the right to request the transfer of their data to another service provider.
To exercise these rights, users can contact us through their personal account, the contact form, email, or the phone numbers listed on the website. The support team is committed to responding within the stipulated legal period.
Payment Security
irantile.co does not retain full payment card details, as financial operations are executed through secure and certified payment gateways that adhere to international encryption standards.
Only essential information related to the transaction, such as the transaction number and status, is retained for follow-up and technical support purposes.
Special Considerations for Processing Data of Tile, Ceramic, and Stone Products
Since these products are heavy and sensitive in terms of color and texture, additional information may be collected to facilitate safe delivery (such as packaging instructions or project site details).
Customers who submit images of their projects or installation processes grant implied consent for the use of the images in displays, marketing, or service improvement, unless they request otherwise in writing.
Technical product data (dimensions, weight, specifications) is stored and shared internally with shipping and sales teams to ensure correct and safe delivery.
Marketing Communication
Email, text messages, or in-app notifications are sent only after user consent or within the legally permitted framework.
The user can unsubscribe at any time via the link in the messages or through account settings.
Data of Minors
The services of irantile.co are not directed at individuals under the age of 18.
If data is collected from a minor user without the guardian’s consent, the company will take necessary measures to immediately delete that data.
Updates to the Privacy Policy
Iran Tile reserves the right to amend or update this Privacy Policy at any time.
Changes become effective immediately upon their publication on the website.
In the event of substantial changes, users will be notified via email or an in-site notification.
Contact and Privacy-Related Questions
For inquiries, requests for data access or deletion, or to report any privacy concerns, users can contact us through the “Contact Us” page on the website or via the email and support numbers listed therein.
In the event of disputes or legal proceedings, the laws of the Islamic Republic of Iran shall apply, and the Iranian judicial authorities shall have jurisdiction to hear them.
