Introduction

Protecting users’ privacy is of great importance to irantile.co. This document explains the practices for collecting, processing, storing, and disclosing personal information. Use of the site’s services and features constitutes acceptance of this policy. This policy pays special attention to the informational requirements related to the sale of tiles, ceramics, and stone products (heavy, customized, and color/texture‑sensitive items).

Definitions

  • Personal data: Any information that directly or indirectly identifies a natural person (for example, name, email, address, phone number).
  • Non‑personal data: Information that does not identify an individual (for example, statistical data, anonymized site usage data).
  • User: Any visitor or purchaser on irantile.co.
  • Data processing: Any operation performed on data (collection, storage, modification, use, disclosure, etc.).

What Information We Collect

Identity and contact data

  • First and last name, email address, phone number, postal address (for order delivery).
  • Legal/identification information when required for legal transactions or issuance of tax invoices.

Transactional and purchase data

  • Order history and details of purchased products (with emphasis on tiles, ceramics, and stone: model, color, dimensions, quantity, cutting or customization details).
  • Payment records (not full card details; card information is processed through secure payment gateways).

Technical and site‑usage information

  • IP address, browser type, operating system, pages visited, date and duration of each visit, and user behavior on the site.
  • Cookies and similar technologies used to improve user experience.

User‑submitted information

  • Messages, comments, uploaded images (for example, photos of projects where customers have installed tiles, ceramics, or stone), and other content provided by users.

Sensitive data (collected only when necessary)

  • irantile.co generally does not collect sensitive data (such as medical information, religious beliefs, or political opinions) unless required to provide a specific service and with the user’s explicit consent; in such cases additional protective measures will be applied.

Sources of Collected Data

  • Information provided directly by the user when registering, placing an order, contacting support, or submitting content.
  • Automatic technical data collected by our servers and analytics tools, including cookies.
  • Information received from third parties where applicable, such as payment processors, shipping services, or as required by law or contract (for example, address verification by postal or courier services).

Purposes and Legal Bases for Processing

  • Performance of a contract: Collecting necessary information to process orders, deliver goods (especially heavy items such as tiles, ceramics, and stone), issue invoices, and track orders.
  • Service improvement and user experience: Analyzing user behavior to improve website design, recommend related products, and personalize content.
  • Marketing and communications: Sending newsletters, special offers, and interest‑based advertising (only with user consent or where legally permitted).
  • Legal obligations: Retaining and disclosing information when requested by competent authorities or to comply with tax and commercial laws.
  • Security and fraud prevention: Monitoring transactions to detect and prevent fraud and misuse.

How We Use Information

  • To process orders and arrange deliveries (coordinating with carriers and applying special packaging/handling for tiles, ceramics, and stone).
  • To provide customer support and respond to inquiries and complaints.
  • To manage user accounts, payments, and refunds.
  • To analyze data for product and service improvement, inventory management, and supplier quality checks.
  • With user consent, to send newsletters and tailored offers related to tiles, ceramics, and stone.

Sharing and Disclosure of Data

  • Service providers: Information may be shared with service providers (payment processors, carriers, warehousing, cloud services, data processors) who act only to perform specified tasks and are bound by confidentiality agreements.
  • Third‑party sellers: If the platform operates as a marketplace, necessary order information may be shared with the relevant seller supplying the tiles, ceramics, or stone (name, shipping address, order details).
  • Legal authorities: Information will be disclosed when requested by competent authorities or as required by law.
  • Business transfers: In the event of a merger, acquisition, or transfer of business, user data may be transferred to the buyer; users will be notified of such an event unless prohibited by law.

Data Protection and Retention

Technical security: Use of standard security protocols (such as HTTPS), encryption of sensitive data during transmission and storage according to common practices, and restricting internal access on a need‑to‑know basis.

Organizational security: Implementation of access policies, employee training, and confidentiality agreements with contractors.

Retention: Data will be kept only as long as necessary for the stated purposes or as required by law. After the retention period, data will be deleted or anonymized unless longer storage is legally or operationally necessary.

Cookies and Similar Technologies

irantile.co uses cookies to enable website functionality, improve user experience, save preferences, and perform analytics.

Types of cookies: essential cookies (core site functionality), functional cookies (saving user preferences), analytical cookies (tracking visitor behavior), and advertising cookies (if used for targeted offers).

Managing cookies: Users can manage or disable cookies via their browser settings; however, disabling certain cookies may limit some site features.

User Rights

  • Access: Users have the right to know what information is held about them and may request access to their data.
  • Rectification: Users may request correction of inaccurate or incomplete information.
  • Erasure: Subject to any legal or contractual obligations, users may request deletion of their data (deletion may limit access to some services).
  • Restriction and objection: Users may, in certain circumstances, request restriction of processing or object to processing (for example, for marketing purposes).
  • Data portability: Where technically and legally feasible, users may request transfer of their data to another service provider.

How to exercise rights: Users may exercise these rights via their account, the contact form, or the support email/phone listed on the website. The support team will respond within the legally prescribed timeframe.

Payment Security

Full payment card details are not stored by irantile.co; payments are processed through secure, reputable payment gateways that comply with applicable security and encryption standards.

irantile.co retains only the transaction information necessary for tracking and support (such as transaction ID and payment status).

Special Processing Considerations for Tiles, Ceramics, and Stone Products

  • Data for specialized delivery and packaging: Due to the weight, dimensions, and color/texture sensitivity of tiles, ceramics, and stone, additional information may be collected (such as shipping requirements, packaging instructions, and project site details) to ensure safe delivery.
  • Project images: Customers who submit project photos or installation samples consent to irantile.co using those images for portfolio display, marketing, and service improvement unless they explicitly object; in that case images will be used only for internal support purposes unless a different agreement is reached.
  • Technical data: Product technical information (dimensions, weight, specifications) may be stored and shared with shipping and sales teams to ensure correct and safe dispatch.

Marketing Communications

Email, SMS, or in‑app notifications are sent only with user consent or within legally permitted frameworks.

Users may unsubscribe from marketing communications at any time via the unsubscribe link included in emails or through their account settings.

Children’s Information

irantile.co’s services are not intended for individuals under 18. If a user under the legal age provides information, such data must be submitted with the consent of a parent or legal guardian. If irantile.co becomes aware of personal data collected from a child without proper consent, it will take steps to remove such information.

Changes to the Privacy Policy

irantile.co reserves the right to update this privacy policy at any time. Changes will take effect once published on the site. For material changes, users will be notified by email or via a site notice.

Contact and Further Actions

For privacy‑related questions, data access/deletion requests, or to report privacy concerns, users may contact us through the website’s Contact Us page or via the support email and phone numbers provided on the site.

In case of disputes or legal proceedings, the laws and competent authorities of the Islamic Republic of Iran shall apply.