General Terms and Conditions of IranTile.co Website

Introduction

Welcome to the irantile.co website.

Your use of this website constitutes your agreement to all the following terms and conditions. These regulations are established with the aim of protecting intellectual property rights, ensuring transaction security, and defining the scope of responsibilities between the irantile.co group and users. The main purpose of the website is to provide information, offer and sell products related to tiles, ceramics, and stone, as well as to provide consultation services and electronic sales in the field of building materials.

Definitions

  • Website / Electronic Site: irantile.co and all its pages, sub-pages, and related services.
  • User: Any natural or legal person who visits the website or uses its services.
  • Seller: A natural or legal person who offers products related to tiles, ceramics, and stone on the website (in case of a multi-vendor marketplace).
  • Product: Any material goods or services related to tiles, ceramics, and stone that are offered or provided on the website.
  • User Account: The user’s electronic profile through which purchases, order placements, and transaction management can be performed.

Subject Matter and Scope

This document defines the rules for using the informational and commercial services of the irantile.co website. Any form of use of the website (browsing, purchasing, registration, sending messages) implies full acceptance of these terms.

General Terms of Use

  • Age Requirement: The use of website services by individuals under 18 years of age is only permitted with the consent of a parent or legal guardian.
  • Registration and Account Information: Users are required to provide correct and up-to-date information during registration. Any changes to the information must be updated immediately.
  • Account Security: The responsibility for maintaining login information (username and password) lies with the user. The user is responsible for any activity that occurs through their account.
  • Usage Restrictions: Use of the website for illegal purposes, violating the rights of others, or publishing content contrary to the laws of the Islamic Republic of Iran is prohibited.

Intellectual Property Rights

All content published on irantile.co, including texts, product images, logos, designs, and website code, belongs to the site owners or authorized content providers. Any copying, republication, or commercial use thereof is prohibited without written permission.

If a Seller or User provides content (such as product images), the responsibility for proving copyright and non-infringement of third-party rights lies with the Seller.

Product and Information Offering (Focusing on Tiles, Ceramics, and Stone)

  • Product Description: Every effort is made to provide accurate and updated information about products related to tiles, ceramics, and stone. However, the website does not undertake the responsibility for the final physical inspection of the goods, unless explicitly stated otherwise.
  • Images and Colors: Product images are illustrative only, and slight differences in color compared to the actual version may exist (especially for sensitive materials like mosaics, ceramics, and stone). Therefore, the user is advised to check the technical specifications and dimensions before purchasing.
  • Inventory and Pricing: Product prices and inventory are subject to change, and order confirmation is based on the real-time inventory status. The website reserves the right to edit or cancel an order in case of a pricing or inventory error, and if payment has been made, the amount will be refunded to the user.

Orders, Payment, and Shipping

  • Order Process: Order placement on the website becomes final upon ultimate confirmation and payment (in case of online payment), unless otherwise specified.
  • Payment Methods: The platform accepts electronic payment gateways and other methods supported by the website. All transactions are carried out through secure payment gateways; responsibility for payment errors lies with the payment service provider.
  • Shipping and Delivery: Shipping time and costs vary based on user selection, product type, and destination. For heavy or fragile products such as certain types of tiles, ceramics, and stone, special packaging options may be available and carry additional costs.
  • Order Rejection and Cancellation: The terms and costs of order cancellation are subject to the store’s return and sales policy.

Warranty, Returns, and Exchanges

  • Quality Warranty: If a warranty is provided by the manufacturer or seller, its conditions will be stated on the product page. Returns for custom or cut-to-size goods (such as stone or tiles with specific dimensions) may be restricted.
  • Returns and Exchanges: Returns of non-custom products with intact packaging are permitted during the period specified in the return policy. Return costs will vary depending on the reason (shipping error/damage during transit or non-compliance with specifications).
  • Damage Inspection: Upon receiving a product with damaged packaging or a visible defect, the user must immediately notify the site and refrain from accepting it without documenting the issue to facilitate the follow-up process.

Responsibilities and Limitations

  • Content Liability: irantile.co strives to provide accurate and impartial content but assumes no responsibility for direct or indirect damages resulting from the use of website information (including technical information about tiles, ceramics, and stone), except where mandated by law.
  • Force Majeure: In the event of circumstances beyond control (accidents, internet outages, sanctions, natural disasters), the fulfillment of obligations may be delayed or impossible, and these instances are considered Force Majeure exempting from liability.
  • Seller Responsibility (in case of Marketplace): If the website allows independent sellers to offer their products, the responsibility for product compliance with specifications and quality lies with the seller. The website merely provides a platform for display and payment, unless otherwise stated.

Privacy and Data

  • Data Collection: The website may collect user information for service provision, order processing, and improving user experience (name, address, contact number, purchase history, etc.).
  • Data Use: Data is used for processing orders, communicating with users, sending newsletters after consent, and statistical analysis.
  • Storage and Protection: irantile.co is committed to protecting user data and takes reasonable technical and organizational measures to prevent unauthorized access.
  • Data Disclosure: User information is disclosed only in legal cases or for contract execution and order delivery to relevant parties (shipping companies).
  • Cookies and Tracking: The website may use cookies and similar technologies to analyze user behavior and improve services. Users can adjust cookie settings through their browser.

Regulations Regarding Advertising and User-Submitted Content

  • Content Publication: Any material published by users (comments, product images, reviews) must comply with regulations and not violate the rights of others. The website reserves the right to remove inappropriate content.
  • Advertising: Advertisements and promotional offers must be consistent with the regulations published on the website, and any misleading or false advertising is prohibited.

Misuse, Violation of Regulations, and Corrective Actions

In case of reported or observed violation of regulations (such as infringement of intellectual property rights, misleading advertisements, sale of counterfeit products in the tile, ceramic, and stone categories), the website is authorized to remove content, suspend or close the user account, and take necessary legal actions.

Complaints: Users can submit their complaints through the contact information available on the website. Complaints will be handled promptly according to internal procedures.

Regulation Changes

irantile.co reserves the right to update these regulations at any time. Changes become effective immediately upon publication on the website, unless a different effective date is specified. Continued use of the website after a change signifies acceptance of the changes.

Governing Law and Dispute Resolution

All disputes arising from the use of website services shall be subject to the provisions of the laws of the Islamic Republic of Iran.

In case of a dispute, parties shall first attempt friendly resolution; if a solution cannot be reached, the matter shall be referred to the competent judicial authorities based on the law.

Contact Information

For any inquiries, violation reports, complaints, or support requests, you can contact the irantile.co support team through the “Contact Us” page on the website or via the email and phone numbers published on the site.